Another amendment to my initial review… In addition to not being able to run jrny (unless I buy another tablet) now I realize I can't connect the bluetooth without zwift, which I have to pay for monthly. In other words, I should have purchased a mickeymouse $150 bike because ALL THE BELLS AND WHISTLES THAT REALLY APPEALED IN THE HYPE DO NOT WORK UNLESS I PAY FOR THEM EVERY MONTH. I wouldn't mind paying a monthly charge if I could use jrny, which was one of the main reasons I bought this piece of crap, but I don't have the right tablet and I'll be cotton-picked if I'm going to buy anything else, given that buying this stupid bike in the first place just about broke the bank. Boy, these guys sure saw me comin'…
Amending my initial review yet again: OK, part of the aggravation with this bike is on me, I will admit. I am NOT a particularly tech-savvy person. If you're interested in this bike, be sure you read every bit of fine print and go over it with someone who understands the technology bits. I selected this bike because of the JRNY software, I was excited about the video capabilities, riding with other bikers or traveling through all kinds of places. What I did not realize is that the software is not compatible with anything I already own… not with Windows, not with my Kindle. So the only screen I can use is my smart phone. Teeny-tiny screen… so I can ride through lots of places, but the video is so small I can't pick up much of any detail. Bummer. I could buy another tablet to use, but I already spent what is, to me, a TON of money. So I guess I'll just ride the old boring way… which I could have done for much less money had I understood the connectivity — or lack thereof. What a waste of money.
Amending my review, dropping two stars to one star. The bike has been sitting useless for almost two weeks waiting for a service tech. Never worked. Today I had an email from tech, they state they will have a tech here in almost TWO WEEKS MORE. Four weeks this thing is sitting here like a lump. Meanwhile my insurance won't pay for more P.T. so I'm getting no therapy… THAT'S WHY WE BOUGHT THE STUPID BIKE!
Schwinn, or whoever you are, you should be embarrassed.
Bike arrived, my husband set it up. Setup is challenging, but if you go step by step using the manual it can be done. Unfortunately, once done there is no power to the unit. So we called the manufacturer, they made a couple of suggestions — still nuthin'. They were going to send out replacement cables RIGHT AWAY, they arrived about a week later. Slow boat from China? Also were given contact info for a technician. If the cables worked we were to contact the tech and tell him not to come, if they didn't work we should wait to hear from the tech to schedule an on-site visit. Still haven't heard a peep. All things considered, this bike is probably the most expensive PAPER WEIGHT I've ever purchased. Shame on you, Nautilus/Schwinn!